RESPONSIBLE GAMING
AT bk9901

OUR COMMITMENT TO SAFE PLAY

At bk9901, responsible gaming is not a box to tick — it is a core value woven into every aspect of how we operate. We are committed to providing Bangladeshi players with a safe, fair, and transparent entertainment environment where gaming remains a source of enjoyment, never a cause of harm.

We understand that for the vast majority of players, online casino games and cricket betting are a fun and engaging pastime. However, we also acknowledge that for a small number of individuals, gambling can develop into a serious problem with real consequences for their financial health, relationships, and mental wellbeing. bk9901's responsible gaming programme exists specifically to identify those at risk early, equip all players with meaningful self-management tools, and ensure that help is always available.

Our platform is built on the principle that informed players make better decisions. Every bk9901 account holder in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh has access to the same comprehensive set of responsible gaming features — free of charge, available at any time, and effective immediately upon activation.

AGE RESTRICTION & VERIFICATION

bk9901 operates a strict 18+ policy with zero tolerance for underage gambling. Under no circumstances may any person under the age of 18 years create an account, make a deposit, or participate in any real-money game or betting activity on bk9901.club.

How bk9901 Verifies Age

At the point of registration, all players are required to confirm that they are 18 years of age or older. This declaration is legally binding under bk9901's Terms and Conditions. In addition to self-declaration, bk9901 may conduct mandatory KYC (Know Your Customer) age verification at any time, including:

• At account registration for all new players
• Before processing the first withdrawal from a new account
• When a player's account reaches certain deposit thresholds
• If bk9901's responsible gaming monitoring system flags unusual behaviour patterns
• At any time bk9901 has reasonable grounds to question a player's age

Verification documents accepted include a National Identity Card (NID), passport, or other government-issued photo identification confirming date of birth. Accounts that fail to complete age verification within the required timeframe will be suspended until verification is successfully completed.

Protecting Minors at Home

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent accidental or unauthorised access to bk9901 and similar gambling platforms:

• Use a strong, unique password for your bk9901 account and never share it with family members or friends.
• Always log out of your bk9901 account when you have finished playing, especially on shared devices.
• Install parental control software on shared computers, tablets, and smartphones. Tools such as Net Nanny, Qustodio, and built-in operating system parental controls can block access to gambling websites.
• Do not store your payment credentials (bKash PIN, Nagad PIN, card details) in your browser's autofill system on a shared device.
• Talk openly with children and teenagers about the risks of gambling and why it is an activity for adults only.

DEPOSIT & SPENDING LIMITS

One of the most effective tools for maintaining control over your gambling activity is setting a deposit limit. bk9901 allows every registered player to define exactly how much money they are willing to deposit into their account over a defined time period — giving you a firm financial boundary that the platform will automatically enforce.

Deposit limits at bk9901 can be configured at three levels:

Important Rules About Limit Changes

• Reducing a limit takes effect immediately — for example, lowering your daily limit from ৳5,000 to ৳2,000 is enforced from the moment you save the change.
• Increasing a limit is subject to a mandatory 7-day cooling-off period before it takes effect. This prevents impulsive increases during a session and gives you time to reconsider.
• You may set more than one limit simultaneously — for example, a daily limit of ৳1,000 combined with a monthly limit of ৳15,000.
• Deposit limits apply to all payment methods combined — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard are all counted toward your limit.

TIME-OUT & COOLING-OFF PERIODS

Sometimes all a player needs is a short, enforced break from gambling activity. bk9901's time-out feature allows you to temporarily suspend your account for a defined period, during which you will not be able to log in, deposit, place bets, or play any games on bk9901.club.

Available Time-Out Durations

• 24 Hours — A one-day break, ideal when you feel you have played too long in a single session.
• 48 Hours — A two-day break to reset and regain perspective.
• 7 Days — A full week away from bk9901, giving you space to reflect on your gambling habits.
• 30 Days — A month-long cooling-off period for players who feel their behaviour is becoming concerning.
• 90 Days — A three-month break that bridges the gap between a short time-out and full self-exclusion.

Time-out periods are non-negotiable once activated. bk9901 will not reverse or shorten a time-out at a player's request — this is by design, to ensure that the break provides the protective effect it is intended to deliver. Once the time-out period expires, your account is automatically reactivated and you may log in again if you choose to do so.

Reality Check Notifications

In addition to time-out periods, bk9901 offers session reality check notifications — automatic on-screen alerts that appear at intervals you choose (every 30 minutes, 60 minutes, or 2 hours) while you are actively playing. Each alert displays:

• The total time elapsed in your current session
• Your net win/loss position for the session
• A prompt to continue playing, take a break, or review your responsible gaming settings

Reality checks cannot be dismissed without the player making a conscious choice, ensuring that the information is actually seen rather than automatically bypassed.

SELF-EXCLUSION PROGRAMME

For players who feel that their gambling has become or is becoming a serious problem, bk9901 offers a formal self-exclusion programme. Self-exclusion is a stronger, longer-term measure than a time-out — it is specifically designed for players who recognise that they need a prolonged break from all gambling activity to address problematic behaviour.

Self-Exclusion Duration Options

• 6 Months — For players who need an extended period away from gambling to reassess their habits.
• 12 Months (1 Year) — A meaningful long-term break with sufficient time to seek and engage with professional support.
• 24 Months (2 Years) — For players with significant concerns about their gambling behaviour.
• Permanent (Lifetime) — An irrevocable exclusion with no option to reactivate the account. This option is recommended for players with a serious gambling disorder.

What Happens During Self-Exclusion

• Your account is immediately suspended and access to all bk9901 games, betting markets, and casino features is blocked.
• All pending promotional communications (bonus emails, offer alerts) are cancelled for the duration of the exclusion.
• Your account details are flagged in bk9901's responsible gaming system to prevent inadvertent reactivation.
• Any remaining account balance is returned to your primary withdrawal method after verification.
• Upon expiry of a non-permanent exclusion, you will receive a notification asking you to confirm that you wish to reactivate your account — reactivation is not automatic.

How to Apply Self-Exclusion

Self-exclusion can be initiated in two ways:

• Via Account Settings: Log in, go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm. The exclusion is applied immediately.
• Via Customer Support: If you are unable to access your account or prefer to speak with a team member, contact bk9901 support at [email protected] and request self-exclusion. Our responsible gaming team will process the request promptly, typically within 1 hour of receiving your email.

RECOGNISING PROBLEM GAMBLING

Problem gambling develops gradually and can be difficult to recognise — especially when you are the person experiencing it. The earlier the warning signs are identified, the easier it is to take positive action. bk9901 encourages all players to periodically reflect honestly on their gambling behaviour using the self-assessment questions below.

If you answered "yes" to two or more of the questions above, it may be a sign that gambling is beginning to have a negative impact on your life. This does not mean you have a serious problem, but it is a signal worth taking seriously. We encourage you to use bk9901's self-management tools (deposit limits, time-out, or self-exclusion) and to consider reaching out to a professional support service.

Answering "yes" to four or more questions suggests a more significant concern that warrants immediate action. Please consider activating self-exclusion on your bk9901 account today and contacting a gambling support helpline. You are not alone, and help is available.

PLAYER PROTECTION TOOLS OVERVIEW

The following table summarises all responsible gaming tools available to every registered bk9901 player in Bangladesh. All tools are accessible free of charge through your account settings or by contacting our support team.

All tools listed above are accessible directly within your bk9901 account dashboard under Account Settings → Responsible Gaming. If you encounter any difficulty activating a tool, contact our support team at [email protected] and we will assist you immediately. Bangladesh Standard Time (BST, UTC+6) applies to all session and limit reset calculations.

GETTING HELP & SUPPORT

If you or someone you know is struggling with problem gambling, reaching out for help is the most important step you can take. bk9901's support team is trained to handle responsible gaming enquiries with sensitivity, confidentiality, and without judgement. You can contact us at any time — we are here to help, not to judge.

Beyond bk9901's internal support, a number of professional organisations provide free, independent guidance for individuals and families affected by problem gambling. We encourage every player who has concerns about their gambling behaviour to make use of these resources alongside bk9901's platform tools.

Independent Gambling Support Organisations

The following organisations offer free, confidential support for problem gambling. bk9901 recommends reaching out to these services alongside using our platform tools for comprehensive support:

• Gamblers Anonymous — A worldwide fellowship of individuals who share their experience, strength, and hope with each other to recover from a gambling problem. Meetings and online support are available internationally.
• GamCare — Provides information, advice, support, and free counselling for the prevention and treatment of problem gambling. Available online at gamcare.org.uk.
• BeGambleAware — Offers a free helpline and online chat service for anyone concerned about their own gambling or someone else's. Available at begambleaware.org.
• National Problem Gambling Helpline (NPGH) — Provides free, confidential support and referral services to problem gamblers and their family members.